See other questions in Hotel Payment Reservations :

1. What credit cards do you accept?
2. What is my Credit Card CVC number?
3. Can I use more than one credit card to purchase my reservation?
4. If my reservation requires prepayment, when will my credit card be charged and how do I pay?
5. Why do I have to submit my credit card details when the reservation I require is a post-paid reservation (reservations whereby payment is made at the hotel)?
6. I have keyed-in the correct credit card details but it is not accepted. Why?
7. Can I pay by cash online?

1) Your Question : What credit cards do you accept?
Answer : Our online reservations system currently supports payment via Visa Credit Card, American Express and MasterCard only. We do not accept any payment via other credit cards, debit cards and/or charge cards.

2) Your Question : What is my Credit Card CVC number?
Answer : Credit card CVC number is required by our merchant bank, as a security measure to ensure that the credit card information provided is not abused by unauthorized party. Your credit card CVC number is the last three digits on the signature panel of your credit card.

3) Your Question : Can I use more than one credit card to purchase my reservation?
Answer : Our online reservations system currently supports payment with one credit card only. If you have multiple travelers who wish to book the same itinerary and pay with different credit cards, individual reservations will have to be made.

4) Your Question : If my reservation requires prepayment, when will my credit card be charged and how do I pay?
Answer : Our online reservations system currently supports payment via Visa Credit Card american Express and MasterCard only. hotdealhotels.com is a REAL-TIME reservation system which means that our merchant bank will confirm your payment within 60 to 120 seconds after you have submitted your credit card details.

5) Your Question : Why do I have to submit my credit card details when the reservation I require is a post-paid reservation (reservations whereby payment is made at the hotel)?
Answer : Although the payment for these reservations is to be made at the hotel, your credit card details will still be required as a guarantee in order to secure your reservation. Your credit card will not be debited upon reservation (subjected to the individual hotel's terms and conditions). This is just a general rule and it is advisable for you to carefully read all text associated with any reservation.

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6) Your Question : I have keyed-in the correct credit card details but it is not accepted. Why?
Answer :There are a few possibilities.

The type of card provided is not acceptable - Our online reservations system currently supports payment via Visa Credit Card and MasterCard only. We do not accept any payment via other credit cards, debit cards or charge cards.

Unauthorized transaction - This may not be due to insufficient funds but some credit cards do have certain restriction or limitation pertaining to purchases made via the Internet. Kindly contact your credit card issuing bank directly for further clarification.

The credit card CVC number provided is incorrect - This is part of our security feature to ensure that the credit card information provided is not abused by unauthorized party. Credit card CVC number is the last three digits on the signature panel of your credit card.

Our payment gateway is unavailable or is experiencing a heavy traffic - There may be a possibility that your reservation is completed but did not reflected on your screen due to system error. To verify this, please re-launch your browser and sign in to your hotdealhotels.com's membership account. You will be able to view the transaction in your account if the reservation is successful. If it is not there, it is advisable for you to return to our reservations system later to place the booking again. Should the same problem reoccurs, please e-mail us at packages@hotdealhotels.com and let us know how you encounter the problem.

Others
- The card expiry date precedes the reservation.
- You have reached your credit limit.